Once your order is placed, processing typically takes 2–4 business days (Mon–Fri). After processing, delivery typically takes 5–7 business days (Monday–Friday) across the UK and the US. If your package hasn’t arrived after this time, please get in touch with our customer service at sales@trainersfactory.co.uk or call us at +447868707391 .

Once your order is shipped, you’ll receive an email with your Track & Trace information. Please check your spam or promotions folder if you don’t see the email. Note: the tracking link may take a few hours to activate after dispatch.

No problem — we accept returns within 30 days of delivery if the item is unused, undamaged, and in its original packaging. Please refer to our Return & Refund Policy for full details.

Yes — you can cancel or modify your order if it hasn’t been shipped yet. Please reach out to us within 24 hours of placing your order at sales@trainersfactory.co.uk and info@trainersfactory.co.uk or by phone at +447868707391 .

If any item arrives missing or damaged, please contact us at sales@trainersfactory.co.uk and info@trainersfactory.co.uk within 48 hours of receiving your order. Be sure to include photos of the damaged product and packaging so we can resolve the issue promptly.

You can purchase with confidence knowing that all purchases made on our site are safe and secure. We utilise the latest encryption technology to safeguard your personal and financial information.